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  • Some items are excluded from our returns policy. You can read about them in the 'Things that aren't included in our returns policy' section below.

  • If your item isn't in our exclusions list, we'll give you a refund or exchange. You just need to make sure that you return your item within 28 days of buying it, or collecting it from our Click & Collect location and you have proof of purchase, such as your receipt, e- receipt, delivery note, or your order is on its way or ready to collect email.

  • We'll put the money straight back onto the card or paypal account you paid with and it should show in your account within 3-5 days. If you paid with a gift card we will put the money back onto that instead.

  • If you're returning something because you don't want it (rather than because it's faulty) we must be able to resell it. That means that it should have its original tags on and should not be damaged in any way.

  • If we do not think the item is in a good enough condition to resell, we're allowed to say no to giving you a refund or an exchange.

  • If you do not have proof of purchase, we can not offer you a refund, gift card or exchange.

  • Our policy doesn't affect any of your normal statutory rights. Those rights cover you for things like faulty items, or items that are different from how we described them. They also let you cancel orders. You can find more information about statutory rights from your local trading standards department or citizens advice bureau.

Things that aren't included in our returns policy

  • There are certain items that we cannot give you a refund or exchange for, unless they're faulty or different from how we described them. You can check the product page of your item on our website to see whether you can return it. But we've also listed the items you cannot return here:

  • Beds and bedding (like duvets, pillows and bedspreads) that have had their original packaging opened or damaged.

  • Items that have been opened and used.

  • Cosmetics and fragrances that have had their original packing opened.

  • Earrings for pierced ears, and other pierced body jewellery.

  • Gift food (such as hampers, chocolate or alcohol).

  • Gift Cards, e-Gift Cards or vouchers.

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